Designing the structure for your facts
Before any facts are gathered, we decide what your organisation needs to hold as fact, where each kind comes from and who answers for it. You get a structure your team and your AI tools can rely on, and one that can grow without turning into another folder nobody trusts.
We start from the questions your fact layer has to answer: who you are, what you offer, how you work and what your customers ask. From there we set out the kinds of fact you need, how they group together and the rules for writing each one down.
The design names a source and an owner for each kind of fact, so nobody has to guess later which version is current.
We read what already exists, your website, documents, decks and systems, and talk to the people who hold the knowledge. We draft the structure, test it against real questions and agree it with you.
The work produces a blueprint, which sets out the structure, sources and owners, and a roadmap, which puts the build into stages. We build on NOAN, the fact layer we use for ourselves and for clients, as a NOAN integration partner.
The hard part is time. The knowledge sits with senior people, and they are the busiest people on the project. We need:
The design for your fact layer, written down
The order to build your fact layer in
Tell us where your organisation's knowledge lives today.