Content audit

Knowing what you have and what it does

A content audit lists every page, document and PDF you publish and judges each one on what it does. It is the least glamorous phase of a website project, and the one that decides whether the new site has anything true to say.

What it covers

Every page, document and PDF across your website and channels. For each one we look at who reads it, where it ranks and whether it does the job it was written for, then mark it: keep, improve, merge or retire. Alongside the inventory we note the gaps, the questions your audience asks that nothing you publish answers.

How we work

This is tedious work, and we plan for it. The audit is a named phase with its own place in the plan and its own deliverable, so it gets done properly.

We agree the rule for retiring content with you before we start. The first time a page is cut, someone will push back, and the rule settles it. On a website project, the audit feeds the content model and the migration plan. Its findings also go into your maturity assessment and lead into go-to-market strategy.

What we need from you

  • A content owner on your side who can say what each section is for
  • Access to your CMS, analytics and document stores early in the project
  • A willingness to retire content, and a sponsor who will back the rule when it is tested
Where it sits
Where you are

Not sure which content is pulling its weight?

Tell us which parts of your organisation you want a clear view of, and we will suggest the audits that fit.

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