Agent implementation

Agents at work

Agents built to the plan, working from your fact layer and tested against real questions before they go live. Once they are running you can see what each one does, and each hands over to a person when a question falls outside what it is allowed to answer.

What's in it

  • Working agents, each built for a job agreed in agent planning
  • A connection to your fact layer, so each answer comes from your agreed facts
  • Written limits: what each agent answers, what it will not, and when it hands over to a person
  • Monitoring, so you can see what each agent does
  • A handover to the people who will own the agents

How it's made

It comes out of agent planning, which sets the jobs, the limits and the owners. We build each agent, connect it to your facts and test it against real questions from your team and your customers, including the ones it should decline. An agent goes live once it answers what it should and hands over what it should.

How you use it

Your team passes the repeated work to the agents and checks what they do through the monitoring. Owners review that record and improve the agents over time.

When an answer is wrong, the fix usually belongs in the facts. Correct the fact once and every agent that uses it picks up the change.

What it looks like
Working agents, with monitoring and a handover

Ready to put agents to work?

Tell us which jobs take up your team's time.

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