Junior Researcher (London / hybrid)
We’re looking for a super-talented Junior Researcher with a background in digital and a passion for creativity, to join our research team.
About Hex
Hex is an experience design agency specialising in branding, websites and digital products for organisations on a mission. We help ambitious clients - from some of the world's most important conservation organizations including BirdLife International, Conservation International and IUCN to household name brands such as Trustpilot and Too Good To Go - design and build high-performing digital platforms that drive engagement, growth and meaningful impact.
Our work spans discovery and strategy through UX, visual design and engineering to launch, optimisation and ongoing evolution. Research sits at the heart of this process as we believe strong insight leads to better decisions, stronger products and more impactful digital experiences.
The role
We are looking for a Junior Researcher with 2+ years’ experience to join our growing team.
You will work closely with the Research Lead to plan and deliver high-quality research that informs strategy, UX and product decisions. This role is hands-on and collaborative, with exposure to a wide range of projects across websites and digital platforms.
You will help ensure research is rigorous, structured and clearly connected to outcomes.
This is a hybrid role, with a minimum of 1 day per week in our London office.
Key Responsibilities
- Support the Research Lead in shaping research plans aligned to project goals and business objectives.
- Write discussion guides, usability testing scripts, session plans and surveys.
- Recruit participants with support and manage scheduling and communications.
- Run moderated sessions including usability tests, stakeholder interviews, card sorts and tree tests.
- Assist with unmoderated testing setup and survey deployment.
- Analyse qualitative and quantitative data using clear, structured frameworks.
- Synthesise findings into actionable insights, not just observations.
- Create research artefacts such as personas, journey maps, Jobs To Be Done frameworks and opportunity maps.
- Contribute to clear, concise reports and client-ready presentations.
- Work closely with strategy, creative, design and engineering teams to ensure research insight informs decision-making throughout delivery.
Required experience
- 2+ years’ experience in a UX research, ideally within a digital agency environment.
- Experience running moderated usability tests and interviews.
- Experience writing discussion guides and structuring research activities.
- Strong analytical skills, with experience turning data into insight and recommendations.
- Familiarity with both qualitative and quantitative research methods.
- Ability to communicate findings clearly and confidently to internal teams and clients.
- Interest in how websites and digital platforms function within broader digital ecosystems.
- Curiosity about AI-enabled research tools and how they can improve workflow and analysis.
Benefits
- Flexible hybrid working policy
- Competitive salary + company pension
- Yearly training budget and access to ongoing off-site training/conferences
- Company MacBook Pro
- Regular social events
- Team lunches
- 25 days holiday plus 1 extra for each anniversary with us
depending on experience
please email your CV and cover letter
